LUCYD × PARTNERS
For Active Lucyd Partners

Submit
an order.

One template. One inbox. SO # back within 24 business hours.

Send orders to
b2b-orders@lucyd.co

Subject line: Order — [Customer Name] — [Your Rep ID]

Body: the template on the right (copy-paste-fill).

Order intake is email-based by design. Take the order on a call, WhatsApp, in-person — paste it into the template, email it. We confirm with the SO # within 24 business hours.

✉ Start a pre-filled email →

Opens your email app with the address, subject, and full template already filled in — just complete the brackets and send.

The Order Template

FORM · LP-OPT-01
✉ Email it 
REP NAME:               [Your full name]
REP ID:                 [e.g. R-014]
ORDER DATE:             [YYYY-MM-DD]

CUSTOMER NAME:          [Practice / Lab / DBA]
EXISTING ACCOUNT?:      [Yes — Account # / No — new account]
CREDIT APP NEEDED?:     [Yes — PDF attached / No / Already on file]
TERMS REQUESTED:        [Net 30 / Net 15 / Prepaid CC / Wire]
TAX EXEMPT?:            [Yes — resale cert attached / No]

BILLING ADDRESS:
  Attn:
  Street:
  City / State / Zip:
  Phone:
  AP Email:

SHIPPING ADDRESS:
  Attn:
  Street:
  City / State / Zip:
  Phone:
  Notes (dock hours, etc.):

ORDER:
  SKU              QTY     UNIT PRICE     LINE TOTAL
  LCD-XXX          XX      $XX.XX         $XXX.XX
  ...
  Subtotal:                               $X,XXX.XX

PO # (if customer issued one):
REQUESTED SHIP DATE:
SPECIAL INSTRUCTIONS:

Tip: save this template as a note on your phone. That's the only "app" you need.

After you send

Six steps. None require you.

  1. Instant
    Auto-acknowledgement
    We confirm receipt in your inbox.
  2. ≤ 24 business hrs
    SO # confirmation
    Line items + total + expected ship date.
  3. Per ship date
    Fulfillment
    Pulled from the Lucyd warehouse.
  4. Day of ship
    Customer gets tracking
    Plus the invoice.
  5. Per terms
    Customer pays
    Prepaid CC, Net 15, or Net 30 per their approved terms.
  6. 15th of next month
    You get paid
    12% commission on shipped invoices, ACH.
Heads up

Three things that delay an SO.

Missing fields

Use the whole template

Missing AP email, missing PO #, missing terms — we email back to ask. Costs you a day. Fill the template fully.

Wrong SKU

Always use the current Price Sheet

SKUs change quarterly. Pull from the current USA Price List.

New customer + Net 30

Credit app takes 2 days

New customer wants Net 30? They should apply via /practice/apply first — the credit-app section runs in parallel with the practice approval.

Need a status update?

Email wholesale@lucyd.co with the SO #.

Don't email the warehouse direct. Sales Ops is the front door for anything not order-intake.